Prism Informatics Integrates Complaint Process N Microsoft Dynamics NAV

The application of TecWarranty secures auto parts – wholesale transparent and efficient complaints and warranty claims Nuremberg, March 18, 2010. The Prism Informatics GmbH, Nuremberg, as of now the complaints processing TecWarranty for applicants in the inventory management of the ERP system Microsoft Dynamics NAV integrates. Previous media breaks in the complaint (RMA) process be eliminated thereby and the operations you can edit faster. If you would like to know more then you should visit tina redwine. TecWarranty is a TecCom solution for the electronic complaints processing, connect to the to the auto parts manufacturers and dealers of the TecCom Network. The application contains several logically consecutive building forms for the consistent complaints processing.

Through the online service, distributors in the automotive aftermarket can comfortably edit complaint cases and track the current status at any time in the ERP system. Jens Thamer, Managing Director of prisma informatik GmbH, explains: complaints and warranty claims are very complex processes. Our new Module provides for transparency and a willingness to information to the customer. This enables the spare parts wholesale the high expectations of its customers by good service fully comply with a competitive factor should not be underestimated. Just when there were already problems with the delivered goods, the trade in this way by a fast and customer-oriented processing of Reklamationsfalls can score.\” So, the user is automatically informed by E-Mail if there is new information about its operation and, for example, the status has changed. With the integrated RMA module for Microsoft Dynamics NAV, Prism complements her automotive-IT solution computer science\”for the spare parts wholesale and supplier market to a further important service which is not covered in the standard Microsoft Dynamics NAV. It aims to strengthen the position of the wholesale trade in the process chain. The wholesale stands in the settlement of claims between customer and manufacturer. In many cases, the industry partner will decide Furthermore, in how far warranty claims can be asserted.